FREQUENTLY ASKED QUESTIONS
Hours Of Operation
We are open on show days. Please refer to the specific event page to find out door and show times.
VIP
Please refer to the event page for details of a VIP Ticket or VIP Sections.
For more information on VIP Sections send an email to contact@richshtx.com
Age Requirements & ID’s
You must be at least 21 years old to come to Rich’s Houston unless otherwise noted on the event page.
Acceptable ID
- Driver’s Licenses or other state photo identity cards issued by the Department of Motor Vehicles (or equivalent) or:U.S. Passport
- U.S. Passport Card
- U.S. Military ID
- Permanent Resident Card
- A foreign government-issued passport
- Border Crossing Card
- DHS-designated enhanced driver’s license
- Transportation Worker Identification Credential (TWIC)
Unacceptable IDs Include
- Temporary paper IDs issued by the DMV
- Expired IDs
- Birth certificate
- Copies of any form of identification (Including pictures of ID)
- School identification
Security & Entry
By purchasing a ticket, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, having all of your items examined, a full pat-down, and possibly removing your shoes. We reserve the right to refuse entry to anyone.
Prohibited Items
NO illegal substances
NO drugs or drug paraphernalia
NO pets
NO laser pointers
NO large chains or spiked jewelry
NO balloons, balls, inflatable balls or frisbees
NO stuffed animals or dolls (including plush backpacks)
NO outside food or beverages
NO weapons of any kind (includes guns, pocket knives, pepper spray, fireworks, etc.)
NO whistles, air horns, or other loud noise devices
NO eye drops
NO opened packs of cigarettes (sealed cigarettes ONLY)
Bag Policy
No large bags over 12″x6″x12″, backpacks, Camelbaks or bota bags allowed. All small bags and purses are subject to search.
Recording Equipment Policy
NO professional recording equipment for photo, video, or audio (no detachable lenses, tripods, big zooms or commercial use rigs).
Refunds
All tickets are final sale and cannot be exchanged or refunded. In the case of an event cancellation without a rescheduled date, a full refund will be automatically issued to each patron on the credit card used to purchase. By purchasing a ticket to this event, you agree to this purchase policy. Before purchasing your tickets, we urge you to confirm the title, time, and location of the event.